IN THEIR NEW ROLES WERE JOINED
BY ERICA DHAWAN WHO IS THE
LEADERSHIP EXPERT KEYNOTE
SPEAKER AND AUTHOR OF DIGITAL
BODY LANGUAGE HOW TO
BUILD TRUST IN CONNECTION NO
MATTER THE DISTANCE ERICA, NOW
THAT I'M SELF-CONSCIOUS ABOUT
MY BODY LANGUAGE THAT'S GETTING
THOSE FIRST.
>> WHAT DIGITAL BODY LANGUAGE
ISN'T WHAT YOU'D LIKE READERS
TO TAKE FROM THIS BOOK.
>> RESEARCH SHOWS
THAT ROUGHLY 60 TO 80% OF THE
WAYS THAT WE BUILD TRUST
IS THROUGH NON-VERBAL BODY
LANGUAGE PACING PAS IS
GESTURES. INTEL. BUT IN A
DIGITAL WORLD BODY WHICH IS AND
DISAPPEARED IS TRANSPORT WE USE
PUNCTUATION RESPONSE TIMES HOW
WE GRIEVANCES OFTEN THE BALLOT
EVEN A VIRTUAL VIDEO
CALL BACK BACKGROUNDS AS WAYS
TO BUILD TRUST AND EMPATHY
WITH OTHERS.
>> OK AND SO PERHAPS YOU CAN
HELP ME OUT WITH A CHRONIC
ISSUE THAT I HAVE AND JUST
WANTING TO ADD AN EXCLAMATION
POINT EXCLAMATION POINT TO THE
END OF EVERY
SINGLE LINE. YOU KNOW I IF
THAT'S PART OF THE DIGITAL BODY
LANGUAGE IS WELL HOW YOUR SIDE
OFTEN E-MAIL YOUR TASKS THAT
YOU CONVEY BUT I GUESS THAT
COULD BE
SEEN AS OVEREAGER MAYBE YOU CAN
HELP ME SAW THIS, I KNOW I'M
NOT THE ONLY REASON THE
STRUGGLES WITH US.
>> LET ME GIVE YOU THE RULES OF
EXCLAMATION POINTS THAT THEY
CAN MEAN DIFFERENT THINGS
EXCLAMATION POINT ESPECIALLY
MULTIPLE EXCLAMATION POINTS
CAN MEAN SHOUTING IT CAN ALSO
MEAN EXCITEMENT AND IT CAN ALSO
MEAN URGENCY IN FACT ONE STUDY
SHOWED THAT WHEN MEN TEND TO
USE THEM. THEY SIGNAL MORE
URGENCY WHEN WOMEN TEND TO USE
THEM. THEY SAID NO
MORE EXCITEMENT SO NOT ONLY DO
THESE PUNCTUATION MARKS MEAN
DIFFERENT THINGS FOR EACH AND
EVERY ONE OF US THAT THEY CAN
EVEN BE READ DIFFERENTLY
DEPENDING ON GENDER GENERATION
AND EVEN CULTURE.
>> OK AND SO WE HAVE ALL BEEN
HYPER CONSCIOUS ABOUT HOW WE'RE
SIGNING OFF AND E-MAILS HOW ARE
SIGNING OFF A VIDEO CONFERENCE
OVER THE
AND SO MUCH MORE BUT AS WE'RE
STARTING TO RETURN TO PLACES
OF WORK WHETHER THAT BE IN ANY
CAPACITY A LOT OF EMPLOYEES
RETURNING TO
THE OFFICE. MANY ARE IN A
REMOTE OR HYBRID WORK SITUATION
RIGHT NOW AS WELL AS GOING
FORWARD NETS INTERIM PERIOD
AT LEAST SO HOW CAN THESE
WORKERS STAY CONNECTED AND THEN
ALSO SPUR INNOVATION FROM A
DISTANCE.
>> FROM A DISTANCE WE ALL KNOW
THE TECHNOLOGY CAN CREATE MASS
SO I WANT TO SHARE A FEW TIPS.
ALLOW ANYONE WHETHER YOU'RE NEW
TO A ROLE OR YOU'VE BEEN IN A
ROLLING ALONG TIME TO BUILD
THAT
SENSE CONNECTION. THE FIRST IS
IF YOU'RE NEUTRAL ROLE, LET'S
RE IMAGINE WHAT IT AND TO BE
FIRST IN AND LAST OUT AND MAKE
A GREAT IMPRESSION TO SAY IN
TODAY'S WORLD THAT MEANS
SENDING A THOUGHTFUL AGENDA
BEFORE MEETINGS SENDING A QUICK
E-MAIL RECAP AFTER THE IT'S
LIKE THE NEW VIRTUAL HANDSHAKE
THAT MAKE SURE THAT YOU SHOWED
YOU AND HE LISTENS ANOTHER
EXAMPLE IS WHEN YOU'RE ON VIDEO
CALLS ACTUALLY LOOK INTO THE
CAMERA ESPECIALLY IN THE FIRST
FEW MEN IT'S OF THE MEETING
EVEN THOUGH YOU CAN SEE OTHER
STATES ACTUALLY FEEL A STRONGER
CONNECTION TO YOU AND LAST BUT
NOT LEAST REMEMBER TO THINK
BEFORE YOU TYPE IN TODAY'S
WORLD, THE RICH THE WORD
MATTERS MORE THAN COMMUNICATE
CAREFULLY.
>> WHAT ABOUT COMMUNICATION
ACROSS THE PART MONTHS WITH
EMPLOYEES PERHAPS YOU DON'T
TALK TO ALL THE
TIME BUT THERE'S NEW PROJECT
POPPING UP AND YOU GUYS NEED TO
WORK TOGETHER SOMEHOW SOME WAY
IN YOU'VE GOT TO MAKE SURE THAT
THE COLLABORATION, THE
COMMUNICATIONS THAT.
>> IT USED TO BE EASY TO JUST
DROP BY SOMEONE'S OFFICE OR
MEET THEM IN THE CAFETERIA AND
BREAK SILOS IN
THE WORKPLACE. NOW IN A DIGITAL
WORLD WE HAVE TO BE MUCH
MORE INTENTIONAL ABOUT BUILDING
CROSS-FUNCTIONAL COLLABORATION.
ONE
EXAMPLE IS GREETING RITUAL
CROSS-FUNCTIONAL POOR
COMMUNITIES WHERE JIM YOUR
LEVEL EMPLOYEES CAN COME
TOGETHER IN A POOR COMMUNITY TO
SHARE KNOWLEDGE. 40'S REDUCE
DUPLICATIVE WORK OR ACTUALLY
SET UP VIRTUAL CAFETERIAS BUT I
LIKE TO COME
ALL RITUAL LUNCH ROULETTE WHERE
YOU CAN MATCH PEOPLE ACROSS
DIFFERENT SILOS TO HAVE ZOOM
LUNCHES TOGETHER AND BUILD
THEIR NETWORKS.
>> THAT'S EXCELLENT I LOVE THAT
ADVICE IN YOUR BOOK YOU
ACTUALLY TALK ABOUT TOTAL TRUST
DEMONSTRATING TOTAL TRUST TO
YOUR COLLEAGUES. WHAT DOES THAT
LOOK LIKE IN ACTION.
>> IN A DIGITAL
WORLD, LET'S BE HONEST IT'S
HARDER TO BUILD TRUST WITH A
FEW SCREEN FREEZES ECHO DELAYS
THE LACK OF HOME IN BODY
LANGUAGE
AN E-MAIL WELL WE HAVE TO THINK
ABOUT WHAT I CALLED TRUSTING
EACH OTHER TOTALLY IN A DIGITAL
AND HYBRID WORLD
THAT MEANS ASSUMING THE BEST
INTENT GIVE OTHERS THE BENEFIT
OF THE DOUBT WHEN THEY SEND
THEM. A SHORT
EMAIL SAYING WE NEED TO TALK 0
DOT AND YOU DON'T KNOW WHAT
THOSE ELLIPSES MEAN IT ALSO
MEANS CREATING VIRTUAL WATER
COOLER MOMENTS, EVERYONE SHARE
ON A VIDEO CALL WITH THE WIN OF
THE WEEK WITH A CHALLENGE SO
THAT PEOPLE FEEL SAFE TO
SPEAK UP AND LAST BUT NOT LEAST
IT MEANS
SHOWING YOUR OWN
VULNERABILITIES THE MORE THAT
YOU'RE WILLING TO ASK FOR HELP
THEM OR OTHERS WILL BE WILLING
TO DO
THE SAME.
>> WEATHER STARTING A NEW JOB
BECAUSE THEY WERE YOU KNOW
UNEMPLOYED DURING THE PANDEMIC
AND LOOKING FOR
NEW WORK OR WHETHER THERE'S
BEEN A VOLUNTARY LEAVE IN MOVE
TO A NEW I KNEW ROLE A NEW JOB
SOMEWHERE ELSE WHETHER
VOLUNTARY OR INVOLUNTARY THERE
ARE MILLIONS OF AMERICANS
PERHAPS WHO ARE STARTING NEW
POSITIONS AND HOW DO YOU
SUGGEST THAT THEY
CAN BE THE DISPLAY EVERYTHING
THAT WE'RE TALKING ABOUT WHEN
THEY FIND THEMSELVES IN A NEW
WORK ENVIRONMENT.
>> WELL WE ALL KNOW WE MAKE A
FIRST IMPRESSION WITHIN THE
FIRST 7 MILLISECONDS OF MEETING
SOMEONE FACE TO FACE SO HOW DO
WE BUILD THAT TRUST AND
FIRST IMPRESSION IN A DIGITAL
WORKPLACE RUMOR, NEW WELL I
HAVE A FEW TIPS FOR YOU.
THE
FIRST SAYS NUMBER
ONE BE PROACTIVE IN A DIFFERENT
WAY IT'S HARDER TO HAVE THAT
APPRENTICESHIP SITTING BEHIND
SOMEONE'S DESK. BUT WHAT YOU
CAN DO IS YOU CAN RICIN IN ON A
VIDEO CALL MEETINGS THAT
PERHAPS YOU KNOW EVERYWHERE
EVEN IN A FACE-TO-FACE SETTING
YOU CAN ASK YOUR BOSS IS TO
SHARE RECORDINGS OF
PAST MEETING DESIGN SPECIAL
TIME NOT REGULAR WEEKLY MEETING
TO ASK
QUESTIONS BUT MAYBE 15 MINUTES
CHECK INS WITH YOUR BOSS EVERY
SINGLE DAY
WE'RE DOING SOMETHING SIMPLE
LIKE SENDING A QUICK E-MAIL
RECAP AT THE END OF THE DAY OF
WHAT YOU ACCOMPLISHED, AND WHAT
QUESTIONS YOU HAVE
THESE ARE SIMPLE TACTICS THAT
WILL ALLOW YOU TO CREATE THOSE
MULTIPLE TOUCH POINTS BUT ALSO
BUILD
THOSE CONNECTIONS EARLY IN
YOUR JOB.
>> IN THE ONE METER SHIP
EXPERTS AND KEYNOTE SPEAKER AND