>> EVERYONE
>> WELCOME BACK TO CHINA MOVERS
CONSUMER REPORTS HAS PUT TESLA
BACK ON ITS
RELIABILITY LIST, THANKS TO
IMPROVE REVIEWS FROM DRIVERS OF
THE MODEL S AND MODEL 3 FOR
MORE ON WHAT LED TO THIS
DECISION WE'RE JOINED BY MIKE
QUINCY WHO IS THE AUTOMOTIVE
WRITER AT CONSUMER REPORTS MIKE
GREAT TO HAVE YOU HERE WITH US
ON THE WHAT IMPROVEMENTS
PARTICULARLY AS TESLA MADE AND
ITS PRODUCTION OF THESE DAYS.
>> O TESLA HAS
CONTINUOUSLY HIM PROVE THEIR
MODELS THEY REALLY HAVEN'T HAD
A COMPLETE REDESIGN
FORT FOR ANY OF THEIR OF THEIR
MODEL S THE MODEL 3 THE MODEL X
WHAT THEY'VE
BEEN DOING IS CONTINUOUSLY
WORKING ON IT FOR EXAMPLE WHEN
CONSUMER REPORTS TESTED OUR
MODEL 3. WE FOUND THAT THE RIDE
WAS STIFF A THE SEATS WEREN'T
VERY GOOD. AND UM AND AND A LOT
OF OTHER OWNERS OF MODEL THREES
IN CONSUMER REPORTS RELIABILITY
SURVEY TOLD US THAT THEY'RE
HAVING A FIT FINNISH ISSUES AND
GLASS ISSUES AND TESSA ONE BACK
AND MADE A LOT OF THAT THERE'S
A HUGE DEMAND AS YOU GUYS
PROBABLY KNOW ABOUT THE MODEL 3
AND SO THEY WERE PUSHING
THROUGH PRODUCTION AS QUICKLY
AS POSSIBLE AND THEY'VE REALLY
KIND OF WORK
THINGS OUT AND AND WE'RE WE'RE
HAPPY TO SEE THAT THE MODEL 3
AND THE MODEL S UH BOTH
IMPROVED IN THEIR IN THEIR
RELIABILITY AND NOW RECOMMENDED
BY CONSUMER REPORTS.
>> THIS YEAR THERE WAS A PRETTY
PUBLIC FEUD AND SPAT BETWEEN
THE IMUS AND YOU GUYS GOING
BACK AND FORTH ABOUT SOME OF
THE THINGS THAT YOU JUST
MENTIONED THAT THEY HAD FIXED
WHAT WAS THE MOST IMPORTANT
FROM CONSUMER REPORTS
PERSPECTIVE THAT NEED TO BE
ADDRESSED FIRST.
>> WELL I JUST THINK THE FACT
THAT THAT THE COMPANY OVERALL
HAS BEEN RESPONSIVE TO 2 O OUR
I DON'T SEE CRITICISM BUT I
MEAN THAT THE DATA DOESN'T LIE,
RIGHT, I MEAN
CONSUMER REPORTS AS A AS
MILLIONS OF MEMBERS OF THE
JALISCO SUBSCRIBERS AND WE'VE
GOTTEN OVER 400,000 EXPERIENCES
ON ON OVER 300 MODELS IN OUR
LATEST SURVEY, SO IF ENOUGH OF
CONSUMER REPORTS MEMBERS ARE
TELLING US THAT THERE'S YOU'RE
STILL HAVING ISSUES FOR EXAMPLE
WITH THE MODEL X AND
SPECIFICALLY THOSE AS YOU KNOW
FOLD UP GOLD WINGS
FALCON DOORS. THEN YOU KNOW
THAT THEN IT'S IT'S PRETTY
CLEAR THAT WE'RE NOT MAKING IT
UP OR NOT PICKING UP TESTILY
NOTHING AGAINST ANY ANY CAR
COMPANY WHICH IS KIND OF
REPORTING THE DATA.
>> WHAT IS THE HIGHEST THAT
CONSUMER REPORTS HAS EVER
WRITES TESLA.
>> WELL IN
TERMS OF OF THEIR OVERALL I
WROTE THAT THE ROAD TEST SCORE
A THE FIRST MODEL S THE
CONSUMER REPORTS TEST
PRACTICALLY BROKE A RATING
SYSTEM THAT WAS SO GOOD.
I MEAN AT THAT THE MODEL S
IMPRESSED US WITH
INCREDIBLE ACCELERATION.
IN AN AMAZING WE ACTUALLY
HANDLING IT WAS QUIET. IT WAS
IT WAS AS FUTURISTIC AS AS A
CAR AS WE'VE EVER TESTED, IT'S
A REALLY DEFINITELY IMPRESSED
US. THE ONLY THING THAT THAT
BROUGHT THE OVERALL
SCORE DOWN WAS YOU KNOW AN
EVEN RELIABILITY.
>> IN THE RELIABILITY
SPECIFICALLY 23 OUT OF 30 IS
THAT SOMETHING THAT THEY SHOULD
STILL
CELEBRATE OR SHOULD WE BE
WAITING FOR THIS LIST AND PROVE
FOR THEM THEIR RANKINGS.
>> THAT THAT'S AN EXCELLENT
POINT I MEAN OUT OF 30
MANUFACTURERS TESLA CAME IN A
PRETTY
BAD 23. SO SO THAT IS
DEFINITELY IN THE
LOWER 3RD. I MEAN THE GOOD NEWS
IS AS WE MENTIONED BEFORE THE
MODEL S AND MODEL 3 GOT BETTER,
BUT THE COMPANIES OVERALL BRAND
RELIABILITY RANKING IT'S
STILL A BROUGHT DOWN BY THE
MODEL ACT AND LISTEN LIVE WITH
SOME
PUBLISHES ARE RELIABILITY DATA
THAT MANUFACTURES NYTIMES AT IT
AND THEY KNOW EXACTLY WHAT'S
WRONG WITH THEIR PART. THEY'RE
SEEING THEIR WARRANTY CLAIMS
COME IN. THEY KNOW WHEN WHEN
THEIR WHEN THEIR VEHICLES
HAVING PROPS IT'S RARE THAT
WE'RE TELLING A MANUFACTURE
SOMETHING.
>> SO TAKING A LOOK AT THIS
LIST SINCE WE'RE ON IT LEXUS
MAZDA TOYOTA, WHICH
YOU KNOW, TOYOTA OWNS LEXUS
THEY'VE GOT THE TOP 3 SPOTS SO
ARGUABLY TOYOTA HAS 2 OF THE
TOP 3 SPOTS.
WHEN YOU THINK ABOUT ALL THIS.
WHAT IS TOYOTA DONE TO KIND OF
MAINTAIN THIS GOLD STANDARD FOR
CAR QUALITY AND PRODUCTION.
>> YOU KNOW THAT THAT'S A GREAT
QUESTION AND I WAS AS DOING
SOME SOME THE CITY INTERVIEWS
YESTERDAY TO PROMOTE CONSUMER
REPORTS RELIABILITY DATA AND
THERE ISN'T THERE'S REALLY
GREAT ANSWER BECAUSE THE
QUESTION THAT WAS POSED TO ME
WAS WHITE OR OTHER CAR
COMPANIES SEEM TO
GET IT AND
I GUESS TO TOYOTA HAS JUST THEY
HAVE DONE MASS PRODUCTION AS
GOOD OR BETTER THAN.
>> AND IN ANY COMPANY
IN HISTORY OF OF
I THINK THEY REALLY SWEAT THE
SMALL STUFF THEY MAKE SURE THAT
EVEN THERE THE STICKS
STENSON MODEL IS ISRAEL CLIMATE
MIGHT MY WIFE'S FIRST CAR WAS A
1993 TOED IT YOURSELF A
4 SPEED MANUAL LIKE VINYL SEATS
ABOUT IT, THE LEAST EXPENSIVE
TOYOTA AVAILABLE, BUT IT WAS
DROP DEAD RELIABLE AND I KNOW
THAT'S KIND
OF ANECDOTAL. AND CONSUMER
REPORTS DOES NOT BREAK THAT WAY
WE WE WE WE GO WE GO DATA BUT
THE FACT IS THAT THEY'RE
LOOKING TO TO EVEN MAKE THAT
THE CHEAPEST MODEL
TO BE REALLY RELIABLE. SO THEY
USE SO YOU THEY CREATE
CUSTOMERS FOR LIFE THAT WHICH
IS WHY THEY CREATED THE LEXUS
BRAND SO EVERYONE BUYS AT LEAST
WE'RE AS THEY
LOVE THEM. WELL NOW THEY'RE
MAKING MORE MONEY THEY WANT TO
TRADE UP TO SOMETHING ELSE SO
THEY GO FOR LEXUS I MEAN IT WAS
IT IS GENIUS MOVE.
>> NOW I THINK TO YOUR POINT
THE MODEL X
WAS US STAND AMONG THAT HAS THE
BRANDS THAT DID NOT PERFORM AS
WELL ON THAT RELIABILITY STUDY
WHY IS THE MODEL X NOT AS
RELIABLE AS THE S AND THE 3.
>> THE MODEL X THAT HAS A VERY
UNIQUE DESIGN IN IN THE IN THE
THOSE DOORS THAT
THAT THAT RISE UP WORD THAT I
THAT I MENTIONED BEFORE AND
ALSO HAVING ISSUES WITH
IN-CAR ELECTRONICS AND OTHER
SCHOOL SQUEAKS AND RATTLES AND
TO FINISH.
AND THEY JUST DON'T SEEM TO BE
ABLE TO WORK THIS OUT IN
AND WHO KNOWS BECAUSE OF THIS
DESIGNED SPECIFICALLY THOSE
DOORS ARE THEY EVER GOING TO TO
TO MAKE THIS BETTER. AND SO.
>> AND SO ON THIS WHEN YOU
THINK ABOUT THE AVERAGE AGE OF
HOW LONG PEOPLE ARE HOLDING ON
TO
THESE CARS. IT HAS LEXUS MAZDA
DOT ORG.
ALL OF THESE BRANDS THEY'RE
TRYING TO INCREASE LONGEVITY
THEY'RE ALSO WHEN THEY THINK
ABOUT ELECTRICITY TRYING TO
ROOT OUT THE NETWORK AT THE
SAME TIME. HOW DOES THE NETWORK
PLAYING INTO CONSUMERS
DECISIONS AS TO WHICH KIND OF
BRAND THEY GO INTO.
>> WELL IF YOU'RE ASKING YOU
KNOW ARE MORE AND MORE PEOPLE
GOING TO EMBRACE
ELECTRIC CARS. THEY'RE
CERTAINLY PART OF THE FUTURE
AND OTHER PARTS OF
THE WORLD ARE GETTING READY TO
TO TO KIND OF RAMP DOWN THE
INTERNAL COMBUSTION ENGINE IN
THE UNITED
STATES WHERE THINGS ARE A LOT
FARTHER THE ELECTRIC GRID
CERTAINLY WHERE I LIVE HERE IN
THE IN THE NORTHEAST
IS KIND OF OLD AND PRETTY
SHAKY.
>> I'M NOT I
THINK JUST.
>> OVERALL THE NUMBER OF
ELECTRIC VEHICLE BUYERS IS
STILL IS
STILL PUNY SO I'M I'M NOT
SEEING A A
MASS UP PUSH FOR FOR AMERICAN
CONS