>> AND WELCOME BACK EVERYONE TO
BETWEEN 1000 CHEDDAR NEWS AND
WE'RE CELEBRATING HISPANIC IT'S
MONTH BY HIGHLIGHTING THE
HISTORY CULTURE AND
CONTRIBUTIONS OF THE HISPANIC
AND LATINX COMMUNITIES, WE'RE
DIVING ISSUES THAT MATTER
AND ALSO SHINING A LIGHT ON THE
AMAZING INFLUENCE OF HISPANIC
CULTURE AND A NEW TECHNOLOGY
WANTS TO MAKE PEOPLE'S
TRAVELING EXPERIENCE A WHOLE
LOT SMOOTHER CONCIERGE BOT IS
AN ARTIFICIALLY INTELLIGENT
VIRTUAL CONCIERGE MADE FOR THE
TRAVEL AND HOSPITALITY
INDUSTRY. THE VIRTUAL PLATFORM
ALLOWS CUSTOMERS TO TALK WITH
THEIR GAS AT ANY TIME AND ALSO
HELP THEM WITH CHECKING
INSTRUCTIONS, TROUBLE SHOOTING.
AND TRIP DETAILS AS WELL SO
JOINING US NOW JAMES SILVA CEO
AND FOUNDER OF CONCIERGE SPA
JAMES GOOD TO HAVE YOU HERE,
THANKS SO MUCH FOR
JOINING US. SO TELL US A LITTLE
ABOUT WHAT ICONS HERE SPOT IS
IN WHAT ARE SOME OF THE
CHALLENGES THAT YOU US ALL
WORKING TO ADDRESS WITH THIS
CAUGHT WITH THIS THING.
>> THANK YOU SO MUCH FOR HAVING
SO COUNTRIES BUT ISN'T ISN'T A
VIRTUAL CONCERT PLATFORM FOR
VACATION, RENTALS AND HOTELS.
I MYSELF AND THE OWNER OF THE
VACATION RENTAL HOME HERE IN A
BEAUTIFUL PALM SPRINGS. AND AS
AN AIR BNB HOSTS AS A HOST OF
GUESTS. I FOUND
OFTENTIMES THAT I WOULD
GET THE SAME QUESTIONS AROUND
CHECKING
WI-FI RECOMMENDATIONS FOR
PLACES TO GO A LOT OF TIMES
THESE ARE QUESTIONS THAT COULD
BE ANSWERED ELSEWHERE LIKE
EITHER IN THE MOBILE APP OR IN
AN EMAIL
OR BY BY SEARCHING ONLINE AND
PEOPLE OFTEN TIMES WANTED THAT
PERSONAL RECOMMENDATION FROM
THE FROM
THE COAST. SO THEY WILL BE OFF
AND CONTENT COMPANIES MAY BE
BECAUSE IT WAS THE MOST
EXPEDIENT WAY TO GET THAT
INFORMATION AND I WANTED TO
BUILD. A SOLUTION FOR MY GUESS
THAT WAS EASY ENOUGH TO USE AS
IT IS TO SEND ME A TEXT
MESSAGE. SO THAT'S WHAT
CONCERNS BUT CAME IN I WAS
INSPIRED TO BUILD A CONCERT BY
BASED ON MY EXPERIENCES AS
HOST, SO COUNTRIES BUSSERS YES
OVER SMS AND WHAT'S APP YOU ASK
THE YOU CAN ASK COUNTRIES BUT
QUESTIONS IN PLAIN LANGUAGE THE
WAY YOU WOULD ASK
A PERSON ABOUT YOUR WI-FI OR
GRAB COFFEE OR HOW OR WHERE TO
GO HAVE OR INFORMATION ABOUT
CHECKING OUT AND FOR THE FOR
THE PROPERTY
MANAGERS THEMSELVES. WE
ESCALATE CERTAIN ISSUES THAT
THAT NEED TO BE ADDRESSED BY
HUMANS SO IT IS SERVES BOTH THE
GAS MAKES IT EASIER FOR THEM
WITHOUT THEM HAVING TO DOWN
BUT APPS OR CREATE LOGGINS BUT
ALSO A GREAT OPPORTUNITY FOR US
THAT LIKE MYSELF TO TO
HAVE THAT THAT 24 7 ALWAYS ON
VIRTUAL LIKE LIKE
A HOTEL.
>> YEAH, I THINK YOU'RE REALLY
ON TO SOMETHING I THINK THIS IS
REALLY GREAT THAT YOU'VE
CREATED THIS BECAUSE YOU'RE
RIGHT A LOT OF PEOPLE HAVE A
LOT OF QUESTIONS AND THEY WANT
TO HAVE THAT
HUMAN INTERACTION AND ALSO I'M
SUPER JEALOUS. I WISH I WAS IN
PALM SPRINGS, RIGHT THAT'S WHAT
ABOUT THEIR PLACES IN THE WORLD
JAMES, WHAT'S BEEN THE RESPONSE
FROM CUSTOMERS SO FAR WHO
VIEWS THE.
>> THIS COMES AS THE DISTRICT
SO THEY THEY LOVE THE
CONVENIENCE OF IT THEY LOVE
THAT THE ABILITY TO TO ASK
FAIRLY QUICKLY
ALSO THE THE PROPERTY MANAGERS
LIKE IT BECAUSE THEY CAN IT
FREES THEM UP
TO REALLY ADDRESS ISSUES THAT
ARE OF MORE PRESSING URGENCY
RATHER THAN ANSWER
THE QUESTION. BUT THE CUSTOMERS
THAT THE ACTUAL TRAVELERS AND
YES, REALLY LIKE IT THEY CAN
THEY CAN SEND HIM OH JEEZ
THEY CAN THEY CAN SORT OF
COMMUNICATE IT WITH IT IN THE
WAY YOU TALK TO THE PERSON SO
WE MADE A VERY SENSIBLE AND
PEOPLE FIND A REALLY FUN
ENGAGING SO WE GET QUITE A BIT
OF AND THE THE PROPERTY
MANAGERS AND HOTELS LIKE IT AS
WELL.
>> ALL RIGHT SIR JAMES LAST
MONTH YOU ACTUALLY WON A
$10,000 AWARD AT THE LATIN X
LAUNCH PAD
PITCH CONTEST. FIRST OFF
CONGRATULATIONS. WHAT ARE YOU
GOING TO USE THAT $10,000 FOR
IS THIS GOING TO GO INTO THE
CONCIERGE BOT HERE.
>> YES, SO WE'RE VERY EXCITED
AND HONORED TO BE AWARDED
SECOND PLACE IN THE HEAD AT HIS
BEST WHEN TO BE LET NEXT WHAT
WATCH THAT CONTEST SO $10,000
WILL REALLY GO TOWARDS.
FURTHER DEVELOPING OUR TOP UP.
I WANT TO
SUPPORT LANGUAGES BEYOND
ENGLISH WE HAVE SOME WE HAVE
SOME INTEREST FROM FROM ABROAD.
WE ALSO WANT TO POUR THAT INTO
OUR SALES MARKETING AND
ACTUALLY BUILD OUT AWARENESS
FOR THE CONCERT ABOUT PLATFORM.
SO WE'RE LOOKING TO USE THIS TO
REALLY GROW OUR BUSINESS NOW
THAT WE HAVE THIS DISTRACTION
AND
THIS MOMENTUM.
>> OKAY SO LET'S TALK ABOUT THE
HISPANIC COMMUNITY WHEN IT
COMES TO THE TECH INDUSTRY
BECAUSE YOU'VE GOT A GREAT
RESUME IN TERMS OF THE TECH
INDUSTRY HAVING WORKED IN IT
FOR MANY YEARS JAMES, YOU
WORKED AT THE BAY
AND EXPEDIA BUT HAVING WORKED
IN THIS INDUSTRY. WHAT ARE SOME
OF THE CHALLENGES THAT YOU'VE
NOTICED THAT THE LATINX
COMMUNITY HAS REALLY GONE
THROUGH 2 IN THE TECH INDUSTRY.
>> I THINK SOME OF THE
CHALLENGES ARE REALLY JUST
JUST BUILDING COMMUNITY FIND
THOSE CONNECTIONS I MEAN
STARTING A BUSINESS STARTUP IS
SO MUCH SO COMMUNITY-BASED SO
I'M REALLY APPRECIATIVE FOR
THESE OPPORTUNITIES
TO CONNECT WITH WITH LIKE
MINDED COMMITTEE MEMBERS ATTACK
SUCH AS THROUGH IT IS NICE WHEN
TO BE SO I THINK THAT THAT I
THINK IN STARTING A LIGHT AND
ON THE BIT ON OUR SUCCESSES AND
ACHIEVEMENTS IS REALLY HELPING
ELEVATE US AND TO INSPIRE
OTHERS TO IT I THINK THAT
SOMETIMES YOU CANNOT SENSE
TO LIKE. HERE YOU HAVE TO BE ON
YOUR ON AND SO MUCH OF THIS IS
A COMMUNITY EFFORT SERVE IT
TAKES A VILLAGE.
>> THANKS FOR JAMES FROM YOUR
PERSPECTIVE, WHAT WHAT CAN THE
TECH
INDUSTRY DO BETTER WHEN IT
COMES TO RECRUITING AND HIRING
WITHIN THE LATINX COMMUNITY.
>> I THINK SEEKING SOURCES
OF OF.
>> COMMUNITY I THINK REALLY
GOING TO WEAR WHERE WE
GET TOGETHER AS AS AS A LOT
NEXT ON NEWS AND TECH I THINK
IS AN IMPORTANT PLACE TO GO SO
FOR EXAMPLE LIKE IS NEXT, BUT
HE'S
A GREAT ORGANIZATION. THEY'RE
THEY'RE LATIN X LAUNCHED A
SERIES HAS BEEN GOING ON THEY
HAVE THAT THAT THEY'RE THEY
HAVE ANOTHER SERIES ANOTHER
PITCH PROCESS FOR LET YOU KNOW
IT'S BEEN YEARS THAT'S A
DEFINITE
CLOSING TODAY. THERE'S ALSO A
GROUP I THINK INDIA WHICH IS A
GREAT RESOURCE FOR.
LATINX PEOPLE IN TECHNOLOGY I
THINK THAT THEY OFFER A LOT OF
SO JEN ZAHN AND PLACES TO GO SO
I THINK THAT THERE'S A LOT OF
THERE ARE A LOT OF THE PLACES I
THINK YOU HAVE TO GO TO MAKE
THAT EFFORT ACTUALLY GO WHERE
PEOPLE ARE.
>> OKAY AND JAMES WHILE WE
STILL HAVE YOUR WHAT'S NEXT FOR
CONCIERGE SPOT.
>> SO WE'RE REALLY LOOKING TO
TO EXPAND WE HAVE WE HAVE
EXPANDED PARK LANE WHERE
LOOKING TO PORTLAND IS A SIZE
ENGLISH
AND ALSO TO REALLY DO SOME MORE
INTEGRATIONS WITH WHAT A
NATIONAL MANAGER SO REALLY
WORKING ON THE SPOT FROM
IMMIGRATIONS AND ALSO JUST TO
FUNDRAISE SO NOW NOW WE HAVE
MOMENTUM ON
OUR SIDE. IF WE WANT TO EXPAND
OUR BUSINESS SO THAT WE WE CAN
REALLY BRING THIS TYPE OF
TECHNOLOGY SOLUTION OVER
THE WORLD.
>> SO WHAT'S NEXT FOR US WELL
CONGRATULATIONS JAMES AMAZING
STAFF JAMES SILVA IS THE CEO